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BlackBerry® OS Smartphones

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Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 White screen?!?!

Do you have a password on the device?
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Posts: 6
Registered: ‎07-28-2013
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 White screen?!?!

yes i do

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 White screen?!?!

Have you entered it as asked?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 6
Registered: ‎07-28-2013
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 White screen?!?!

the screen is still white, i dont know how to enter it. 

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 White screen?!?!

Then where is this message asking for the password?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 6
Registered: ‎07-28-2013
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 White screen?!?!

On the pc as i try to put the software at the step where it says 'waiting for iniitalizing,' it says the phone has either been disconnected or the password has to be entered.

 

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 White screen?!?!


Sandi28 wrote:

On the pc as i try to put the software at the step where it says 'waiting for iniitalizing,' it says the phone has either been disconnected or the password has to be entered.

 


So then, on the PC, you can't enter the password? You're not given the password entry option there?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-28-2013
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 White screen?!?!

no

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9700 White screen?!?!

OK... your choices...

  • Try a different USB port on your PC.
  • Try a different PC.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-28-2013
My Device: Bold 9700
My Carrier: Orange

Re: Blackberry Bold 9700 White screen?!?!

ayt, thanks