Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎04-16-2013
My Device: Blackberry Bold 9700
My Carrier: Vodafone , Italy

Blackberry Bold 9700 blocked!!!! For no reason......

Please can anyone help.... my BB is blocked & I have no idea why. What happens is I switch on ;digit the Pin of my (Vodafone Italy) provider; OK but on screen appears "Device Locked" & 3 choices-Unlock, Emergency, Cancel......fine but I'm unable to click on any of these as I'd normally do.......It's as if the trackpad is paralized ...can anyone help? 

Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9700 blocked!!!! For no reason......

Hi and Welcome to the Community!

 

It sounds like your BB may be locked to a different carrier, and cannot be used on this carrier until that lock is released. Refer:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................