04-16-2013 10:16 AM
Please can anyone help.... my BB is blocked & I have no idea why. What happens is I switch on ;digit the Pin of my (Vodafone Italy) provider; OK but on screen appears "Device Locked" & 3 choices-Unlock, Emergency, Cancel......fine but I'm unable to click on any of these as I'd normally do.......It's as if the trackpad is paralized ...can anyone help?
04-16-2013 12:00 PM
Hi and Welcome to the Community!
It sounds like your BB may be locked to a different carrier, and cannot be used on this carrier until that lock is released. Refer:
Good luck and let us know!