06-01-2012 09:56 AM
Suddenly the other day my trackpad started playing up, it decides when it wants to work and is freezing loads, also my buttons don't seem to be working
If my phone locks and i press a button the screen won't turn on, and takes several presses on the buttons to get any response.
haven't dropped the phone in water, only thing i can think of is dust.
can anyone help?!
06-01-2012 11:37 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
06-01-2012 04:07 PM
tried all this,
Please enumerate all that you've already tried so that we can avoid further redundancy.
even tried restoring my phone to a previous date
Well, the problems you are having have to do with the OS, not the data. Restoring as you've said would only affect data, not the OS. You should try also an on-device WIPE, as well as a clean OS reload.
06-01-2012 06:24 PM
- restore to previous date
Restoring only affects data...not the actual OS or installed apps. If the problem is in the OS or installed apps (and I suspect that to be so), then this would have no effect.
- wiped all downloaded applications
Hmmm...I can't tell from those words...is what this KB describes what you did?
If so, then that's what I was going to next recommend, so we can skip that if you've already done it.
Which leaves a true WIPE and OS reload.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove all device OS update package(s) from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
3) Get a fresh download of the RIM Desktop Software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install the Desktop Software to your PC -- do not run it yet
6) Install (also to your PC), the device OS package -- do not run it yet
7) Download to your PC the BBSAK utility
8) Install BBSAK to your PC
9) Launch BBSAK and use it to perform a WIPE and OS reload
Hopefully that will get things going again.
Good luck and let us know!
06-02-2012 12:31 PM
Followed all your instructions still no use, the t button is plaing up so i dont know if that is affecting the trackpad, when i press any buttons on the keypad a T will come up, even leaving my phone alone the T button with press on it own
06-02-2012 12:36 PM
06-02-2012 12:55 PM