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New Contributor
Posts: 6
Registered: ‎11-25-2011
My Device: Bold 9780
My Carrier: Orange

Blackberry Bold 9780 Shuts off when the battery gets to about 30%

Hi, for a few days now my blackberry has been shutting off when the battery gets to 30%. Is there anyway I can fix this? It does this no matter what battery is in it.

 

Cheers.

New Contributor
Posts: 6
Registered: ‎11-25-2011
My Device: Bold 9780
My Carrier: Orange

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

Me again. I've had a look about and apparently updating my OS on the phone might help so I'll give that a try.
New Contributor
Posts: 7
Registered: ‎11-27-2011
My Device: Blackberry Bold 9780
My Carrier: T-Mobile

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

Im having the same problem, and when it reboots, the battery goes red and the radio turns off

Regular Contributor
Posts: 89
Registered: ‎11-26-2011
My Device: BB9800
My Carrier: at&t

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

does the phone get hot...
New Contributor
Posts: 7
Registered: ‎11-27-2011
My Device: Blackberry Bold 9780
My Carrier: T-Mobile

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

no, it just shuts off

Regular Contributor
Posts: 89
Registered: ‎11-26-2011
My Device: BB9800
My Carrier: at&t

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

try the OS update...make sure to fallow the steps exactly.
New Contributor
Posts: 7
Registered: ‎11-27-2011
My Device: Blackberry Bold 9780
My Carrier: T-Mobile

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

im new in the blackberry area, can you explain me a little bit more about the OS update?

Regular Contributor
Posts: 89
Registered: ‎11-26-2011
My Device: BB9800
My Carrier: at&t

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

[ Edited ]

download your desktop software for the desktop...then the OS for your phone.
install the desktop software...then the OS to be installed...connect your phone when this is done...from there you will be able to navigate your phone for options such as sinc it or update it from the web...or reset it...I tried this for my phone and mine is missing the MODULES so it is a send back to the factory thing for me I guess...lol but make sure to do this in the steps.
1. desktop software
2. OS operating system software for phone according to your model and specs from pone...bb9780 is your and t-moble things like that to identify the appropriate applications for your phone.

 

install software first then connect your phone!

New Contributor
Posts: 7
Registered: ‎11-27-2011
My Device: Blackberry Bold 9780
My Carrier: T-Mobile

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

my bb says its up to date. :/

Regular Contributor
Posts: 89
Registered: ‎11-26-2011
My Device: BB9800
My Carrier: at&t

Re: Blackberry Bold 9780 Shuts off when the battery gets to about 30%

if that be the case then it is clearly a power source issue...I would say have the battery checked out...if these problems exist they should put up tech service centers for this so we can have them looked at...wow! ok if it is up to date try a factory reset full.. and start over the process some times in order to go ahead we have to back up...if this does not work take it back and use our warranty provided you have one...