Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-05-2012
My Device: Blackberry Bold 9780
My Carrier: Telus

Blackberry Bold 9780 - White Screen (Works if i put pressure on the screen)

Device info


Your carrier: TELUS

Model info and OS version (Go to Settings, then Options, then about): 6.0 bundle 2921

Add above to you profile if you dont wat to type it in all the time.


Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status):

Did a battery pull fix your issue? NO

Apps installed and their version if possible.   (Go to Settings, then Options, then applications): 

BT device model/version (you will have to look at the BT device): 


When writing your question

Any other details that would help us out with your issue: i dont think my LCD is broken because i push pressure on my blackberry screen just above the back button it returns as long i have my pressure there.

this video might give you an idea of my problem: http://www.youtube.com/watch?v=jh3ESQ67SDQ


i want to open up my phone and fix it myself instead of wasting money but i have no clue how to fix it like he did on the video.


Good description of what is really wrong and how to reproduce if possible. Details of what you did before: 

ive dropped my phone several times that has probably caused this what he calls "panel" shown on the video that cause the whitescreen , maybe a crack or something. NO clue how he fix it and how i would do it.



What is worth a thousand words

Pictures of your issue if possible:http://www.youtube.com/watch?v=jh3ESQ67SDQ

Screen capture if possible with this:http://www.youtube.com/watch?v=jh3ESQ67SDQ


that ordinary white screen problem you see with the other people's problem just that mine LCD is fine just that this panel or something is probably cracked or so..


how do i fix it?