12-23-2012 08:47 AM
I hope one of you whizzes may be able to help me.
I have a Blackberry Bold 9780, i'm using v.126.96.36.1994 on o2 in the UK.
Over the past month i have noticed problems. I can't tell you what icons vanished first, but certainly Blackberry App World was one of the first to dissapear, now my phone lock has gone although i can search it and its actually hidden, it won't un-hide...
Blackberry App world doesn't exist at all any longer on my Bold and even when i downloaded it again, it won't appear.
(not sure if there are other icons missing these are the only 2 i've noticed so far)
It says i am running the latest software so i dont quite understand whats going on.
I have rebooted several times, no luck.
I have been on the Blackberry menu and looked for a way to unhide my lock icon and it wont do it.
Any advise appreciated,
Solved! Go to Solution.
12-23-2012 09:00 AM
BlackBerry App World was updated to 188.8.131.52 to 184.108.40.206 on a BlackBerry 6 smartphone with older BlackBerry Device Software.
On BlackBerry 6 OS versions prior to 220.127.116.116 and the App World Icon is not visible, please download and install the BlackBerry App World 18.104.22.168.
BlackBerry 6 smartphones with an upgrade path to BlackBerry 22.214.171.1246 OS or higher should upgrade to the latest version of BlackBerry Device software available from the wireless service provider in order to resolved multiple issue with BlackBerry Balance.
On BlackBerry 6 OS versions 126.96.36.1996 and higher and the App World Icon is not visible, please download and install the latest version of BlackBerry App World.
For more details check the below KB articles -
If your query is resolved then please click on “Accept as Solution”
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12-23-2012 09:47 AM
Thank you! I guess the lock vanishing and the app world weren't related as i restored the icons to default and it popped back up again! - App world fix above worked for that - but still haven't worked out if i can upgrade my OS - anyway, i have the lock and app world back - so solved! Thank you!