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New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: Bold 9780
My Carrier: Airtel

Blackberry Bold 9780 hanging, restarting

My Blackberry is hanging from today evening and constantly resetting. Blackberry features email, messenger and one app (whatsapp messenger) not opening and causing it to hang. Other apps working fine. What should i do?
Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9780 hanging, restarting

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: Bold 9780
My Carrier: Airtel

Re: Blackberry Bold 9780 hanging, restarting

Thank you for the suggestion. In safe mode it works perfectly fine. Now to implement the next part of your solution..