11-20-2011 02:10 PM
This is my first post on the Blackberry Support Forums and i'm hoping you can help.
My Blackberry Bold 9780 keeps turning itself off, in my pocket or when I put it down on a table. At first I thought it might be a problem with the battery so I bought a new genuine battery for Blackberry and put it in my phone but I was still having the same problem. I decided to send a tweet to @BlackberryHelp on Twitter and they advised me to do a security wipe, which I did, and still my phone kept turning itself off. I sent them another tweet and another message but they haven't replied. I'm getting a little bit, put it this way, frustrated that when i've paid for a premium smartphone at over £400 I'm having problems after owning the phone for just over 6 months. The phone is therefore still under warrenty but I thought I would just put a message on here first before I contact them to see if it is a small fix that I can do myself rather than living without my Blackberry while it's sent off to be fixed.
I am getting quite fed up now because, I get the Blackberry logo up and I have to wait for the bar to go across (see below image) which takes AGES. I'd hate to rely on the phone in an emergency! After the BBM and e-mail outages not so long ago and now this, i'm SERIOUSLY considering scrapping my Blackberry all together and buying the new iPhone 4S.
Your carrier: Tesco Mobile UK
Software Version: v126.96.36.1994 (Bundle 905, Platform 188.8.131.52)
Apps and free space
File free: 236072028 Bytes
Did a battery pull fix your issue? No
Blackberry App World 184.108.40.206
Blackberry Messenger 220.127.116.11
Blackberry Protect 18.104.22.168
Documents to Go 2.0005.081
Flashlight: Free 2.890
Google Maps 4.5.3
Snake- Free 18.0
Texas Hold'Em King 2.31
Vlingo- Virtual Assistant 4.11.4
ZonaSnap- Multipurpose Screen Capture