11-12-2011 06:48 PM
Hello, I just bought a pre-owned blackberry bold 9780 today. This is my second blackberry I had. The blackberry bold 9780 was originally from Rogers. But it has been unlocked. I put my fido sim card in. And it worked. Everything I had great signal, 3G. But then, after about 10-15 minutes. I didn't get any signal. It went to searching for network. Then eventually to SOS. So I tired doing master reset, Updating the OS, and taking the battery and putting it back. I even tried putting in a Rogers sim card. Then I went to mobile network options and I changed the setting to manual network detection. And I scanned for available networks. I seen the option fido. So I clicked and it said changing networks. But it said unable to. So can anyone tell me what happened and how to fix it? Please give any support you can. But I did notice one thing. On my old blackberry when I master reset it I usually get a message saying phone has been activated but when I did it to this one I didn't get a message. So maybe I need to activate it? Please help me fix my problem!
11-17-2011 01:36 PM
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
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