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New Member
Posts: 1
Registered: ‎12-18-2012
My Device: Blackberry Bold 9780
My Carrier: Orange

Blackberry Bold 9780 trackpad/keypad not working

[ Edited ]

Hi,

I am now on my THIRD blackberry Bold 9780 in the last month as the first one -all the buttons had completely stopped working, they sent out a brand new blackberry free as it was under warrenty and when I recieved the second one, it lasted until the battery started to die when it would not charge even though I bought a different battery and charger. The third one lasted about 7 hours when the trackpad stopped working. Then, again the buttons stopped working. This is very tempermental and sometimes works fine, and sometimes not at all (but mainly not at all) I have tried several battery pulls, it has not been wet or damaged in any way, I have taken extra care with this one! Pleeeease advise me on what I can do, I don't want to wait two weeks to send it back to Blackberry to send me out yet ANOTHER new blackberry. HELP!

Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 trackpad/keypad not working

It sounds like what I have seen multiple times on a device with moisture damage. It does not have to have actually gotten wet or been in water or liquid.
Even sitting on a bathroom counter during a hot steamy shower or bath, in a gym locker or a pocket of sweaty pants while running can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.

 

Anything like that sound possible?



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New Member
Posts: 1
Registered: ‎05-11-2013
My Device: 9780
My Carrier: vodafone

Re: Blackberry Bold 9780 trackpad/keypad not working

it sounds possible, so what should i do?
Highlighted
Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Bold 9780 trackpad/keypad not working

1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code