12-11-2011 04:15 PM - edited 12-11-2011 04:17 PM
I recently updated my BlackBerry Bold 9780 with the Twitter App update on Thursday (1/12/11) from RIM. The app installed and I then was prompted to 'reboot' my device - which I did. However, once my BlackBerry was 3/4 on the way through re-booting, the red LED light came on, and started to re-boot again from the beginning, and since has been on an infinite re-boot cycle!
I have tried taking the battery out, even for a few hours (e.g.. 48!), and the SIM card, which have done nothing. I have tried to sync it with my BlackBerry Desktop software, but it either say's disconnected, or there is a problem.
Also today I left my phone to reboot all day long, and a white screen turned up after it was 3/4 of the way through reboot - But it did not get any further than that.
Please help, I've only had my phone for a year, and surely a BlackBerry Bold is suppose to last longer than this, and it was a RIM app that I installed that has caused the problem.
12-11-2011 04:59 PM - last edited on 12-11-2011 08:20 PM by jakoby4204
I am facing this issue as well with my Bold 9780.
But Bro i got a way to power it on, unplug its battery and connect it to USB cable and open Desktop Manager Software in order to connect. In the mean while u ll get a sign of no battery on phone's screen and u ll get an error message on PC that device is either restarting or has dead battery, Then install Battery and don't remove cable. Click retry on PC. N hopefully ur Bold ll switch On.
But its not a permanent solution, it jst breaks the loop by removing battery, u ll get this issue again. Please let me know if u get a permanent solution or diagnose the fault.
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12-11-2011 06:08 PM
12-11-2011 06:23 PM - edited 12-11-2011 06:27 PM
Thank you for your message 'bornleader'. I did get the message; 'BlackBerry Desktop Software cannot communicate with the connected device', and pressed 'retry', but got no further, the same message kept coming up again and again. So as the message advices, I clicked on 'Update', so I tried that, but as my phone is on a constant reboot cycle, the device kept on connecting and disconnecting - an error message eventually came on, so I wasn't able to complete the update
I have read about reloading the operating system (OS6 for my BlackBerry), so maybe I shall have to give that ago? http://crackberry.com/blackberry-101-lecture-12-ho
12-11-2011 08:20 PM
Jst moments ago i jst chkd that an update is available for Bold 9780, OS 6 Bundle 2647.
Please chech if it removes this restarting loop error...
Plz comment back !
12-13-2011 04:57 AM
12-13-2011 05:48 AM - edited 12-13-2011 05:49 AM
Dont worry about games and language packs... Congrats for ur BlackBerry alive again !
N if u wanna install Games or Language packs or other applications, just download and install BlackBerry Desktop Software 6, as u ll be having it previously.
Connect ur BB and start Desktop Software. and click Applications in the left column, when ur BB is connected.
U ll get a list of applications, games and languae packs available for your handset. Jst click + sign to install and X sign to uninstall...
N plz like if you get it worked.
08-09-2012 02:04 AM
Please help me out.
My BB-9780 was showing an error after start up which read as "Uncaught exception: java.lang.Error" which used to go after pressing OK.
It was since last 2 weeks, and i felt device had also gone slow since then.
Today morning i took a backup of contacts, calender and performed a wipeout. I had kept the device connected to my workstation to make sure battery does not goes while wipe-out.
After wipeout the actual problem started, the phone restarted with BlackBerry logo & progress-bar but It doesn't completes & get past about 2/3 or 3/4 rebooting and then it loops back and starts the booting process again.
I searched http://crackberry.com/blackberry-101-lecture-12-ho
I bought this device with lots of hopes and it has helped me a lot. I won't be able to afford a new one.
KINDLY HELP ME OUT
09-24-2012 08:14 AM
I have 2 BB Bold 9780's (luckily). The first one I tried to use kept getting the error messages when I tried to download freebies from BB App World. Then I got it going again and put it aside with all the software I like still intact. I figured it was a weak device. I switched to the other and now every time I load all the software I still want on it (Im not maxing it out), I get caught in reboot. It has happened about 7 times in 2 weeks now. Any help here? Is there a way that I can back up all my newer apps so everytime I have to go through the "switch devices" procedure, I do not have to reorganize and update all of my desired applications on the device manager? Help me please!! - Jennifer