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Visitor
Posts: 1
Registered: ‎03-08-2013
My Device: bold 9790
My Carrier: etisalat

Blackberry Bold 9790 Just shut down and cannot be opened again

Hi I was using my blackberry just fine but with some minimal problem with my battery, this morning while using it, it just shut down and i cannot open it anymore. Thought its battery drained but then when i charge it there is a battery sign that appeared in the screen with an X sign in the middle of it. Now i cannot open it anymore. i tried removing the battery and waited for more minutes but still it didn't open. What could be the possible problem? do i need to get a new battery?

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9790 Just shut down and cannot be opened again

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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