03-08-2013 07:53 AM
Hi I was using my blackberry just fine but with some minimal problem with my battery, this morning while using it, it just shut down and i cannot open it anymore. Thought its battery drained but then when i charge it there is a battery sign that appeared in the screen with an X sign in the middle of it. Now i cannot open it anymore. i tried removing the battery and waited for more minutes but still it didn't open. What could be the possible problem? do i need to get a new battery?
03-08-2013 10:49 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!