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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-16-2012
My Device: BB. Bold 9790
My Carrier: MTN

Blackberry Bold 9790 will not Boot Sequence doesn't complete





my blackberry will not boot, when I take the battery out it starts to boot showing that blackberry screen then Stops midway before it goes off.


i took it to a technician and he said it had power issues or there's something wrong with the panel ,  it worked for 24 hours and went off again.



i've had this phone for about 2 months and sometimes it gets so hot I have to take the battery out and leave it off for a bit to cool


could someone help as i'm not sure what to do



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Bold 9790 will not Boot Sequence doesn't complete

Hello Keityla,


Sorry to hear about the issue you are experiencing with your BlackBerry® Bold™ 9790 smartphone not booting up. 


Attempt to perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

If this process fails to resolve the issue, please contact your point of sale for options.

Thank you.



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