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New Member
Posts: 1
Registered: ‎07-23-2013
My Device: blackberry bold 9790
My Carrier: 447772782599

Blackberry Bold 9790 will not charge

[ Edited ]

i have gotten a new blackberry bold 9790 today as a clone phone because my last one broke, it has been on charge for 3hours now and it wont turn on, it is just showing a empty battery symble with a red cross going threw it, can anyone help please?

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Bold 9790 will not charge

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Regular Contributor
Posts: 85
Registered: ‎07-21-2013
My Device: 9900
My Carrier: xl

Re: Blackberry Bold 9790 will not charge

Hi, have you tried this way

 

- plug the charger in, until it shows an red cross

- while the charger still plug in, take the battery out for few seconds

- put the battery back in

 

wait a while and see what happen, if it still dont charge,

I think you need an IC Power replaced.