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New Contributor
Posts: 8
Registered: ‎01-14-2013
My Device: Bold 9790
My Carrier: koodo

Blackberry Bold 9790 wont turn on

This all started a few days ago when I got a JVM error 517 on my phone. I searched the forums and I found a video showing me how to re-load my phone. I did this and I noticed that BBM didn't load but I ignored it thinking that if I restore my phone then BBM would as well (first time reloading/restoring). The phone was pretty much fully restored until I got an error and my phone completely shut off... When I try to turn it on the red led stays on for 5 seconds, then it turns off.

     If anyone could help it would be amazing, thanks!

Hall of Famer III
Posts: 58,164
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Bold 9790 wont turn on

[ Edited ]

Hello!

You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 


 

 

You may also need to intersperse these tricks:



You may also want to try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 8
Registered: ‎01-14-2013
My Device: Bold 9790
My Carrier: koodo

Re: Blackberry Bold 9790 wont turn on

when you say "add one at a time", are you refering to the apps in ap load such **bleep** bbm, brickbreaker, facebook ect...? because I have no downloaded apps.

Hall of Famer III
Posts: 58,164
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Bold 9790 wont turn on

No...in step 1, you leave of anything at all that you can control the AppLoader tic box for...some you cannot control, so any you can control are optional (for this purpose, for step 1 only).

The "add one at a time" is a process of putting back those you left off from step 1, but are still necessary for normal use of the BB. Logically, you'd start at the top of the list and add those things in that you need. For example, you'd naturally leave off languages you don't require, but you'd include AppWorld (when you get far enough down the list) so that, later, you can then add those apps back in (the apps you obtained via AppWorld will normally not display in AppLoader, but instead you must continue the "one at a time" process into loading things you obtained via AW).

If you need BBM, BrickBreaker, or FaceBook, then you'd add them as well when you get that far down the list. If you don't need them, you'd skip over them as you are putting things back (one by one).

As I said, it's a slow and tedious process. I'd not be at all surprised for it to take a week or longer to truly get through it as, with each thing added, you need to run for "long enough" for the behavior to appear or to be sure that it's not going to appear, at which point you repeat and add the next thing.

I can't tell you how long "long enough" is...it depends totally on your own circumstances. You don't want to go too fast or you risk not really knowing what was causal. If, for example, you wait only an hour between adding things, then if the one before was causal but didn't cause a problem for 90 minutes, then you'd never know that one was the problem since you'd moved on too quickly to the next item.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 8
Registered: ‎01-14-2013
My Device: Bold 9790
My Carrier: koodo

Re: Blackberry Bold 9790 wont turn on

okay, thanks alot for the feedback!