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03-16-2013 06:09 AM
My blackberry doesnt recognise computer connections and vice versa; when i plug into the computer it dispalays a message saying the charging device doesnt have enough power to charge the blackberry!
i have tried it in many different computers and with different cables: i have also tried a device wipe and this didnt work!
its very frustrating because i am unable to update my device let alone back my data onto my pc!
any solutions anyone?
03-16-2013 12:40 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
03-21-2013 09:02 AM