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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-22-2013
My Device: Blackberry Bold 9900
My Carrier: 02

Blackberry Bold 9900 not working

Had my blackberry since Christmas. I haven't dropped it or anything, but all of a sudden my keypad or touch screen won't work. I've tried resetting it several times hasn't work. Tried connecting it to the computer but isn't set up for the computer. What do I do?
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Bold 9900 not working

Hey Gracious_judo,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest attempting to create a backup of your data: www.blackberry.com/btsc/KB33505


Then follow the steps in this KB article: www.blackberry.com/btsc/KB1320 then test the performance prior to restoring any data or installing any 3rd party applications.


Let me know if the issue still persists.





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