08-22-2013 05:19 PM
08-26-2013 12:41 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest attempting to create a backup of your data: www.blackberry.com/btsc/KB33505
Then follow the steps in this KB article: www.blackberry.com/btsc/KB1320 then test the performance prior to restoring any data or installing any 3rd party applications.
Let me know if the issue still persists.
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