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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-04-2013
My Device: Bold 9900
My Carrier: o2

Blackberry Bold 9900 send mail but has stopped receiving

I have ran a BES for several years, with a mix of handsets. Recently my BOLD 9900 has stopped receiving email. It can send emails and receive appointments, but NOT emails. If I wipe the handset and re-activate it it sorts it, but then after a few days/weeks, it goes again. HELP  

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Bold 9900 send mail but has stopped receiving

Hello CFG1962,

Welcome to the BlackBerry Support Community.


The following article may assist your regarding this issue:


KB11172 - Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone: http://bbry.lv/WvtnM4


If this issue occurs only with this account, it may be related to this specific mailbox. 





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