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New Contributor
Posts: 5
Registered: ‎05-21-2012
My Device: Bold 9900
My Carrier: MTC Lebanon

Blackberry Bold 9900 shutting down randomly!

My smartphone is shutting down and resetting randomly, any idea how to fix it?

 

Sometimes it doesn't restart automatically, i'm obliged to force the restart by taking the battery off and replug it.

 

Any help please??

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry Bold 9900 shutting down randomly!

The phone may have been too busy running the active apps and the apps in the background. You may press and hold the Menu button and look for running app that you are not using to save battery and the phone's effort to run it. There are times that the phone will just reset itself automatically to recover itself from any possible damage of being frozen. Manage the applications properly and close unused apps.


Ron
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New Contributor
Posts: 5
Registered: ‎05-21-2012
My Device: Bold 9900
My Carrier: MTC Lebanon

Re: Blackberry Bold 9900 shutting down randomly!

Hi Ron;

Thank you for your reply, I checked the running applications and there are just few ones running: the BBM, the phone, home and Web Browser and messages.

Don't think that those apps are consuming battery that much... It is rebooting at least once per hour...

Do you know if anything else can be done?

Thanks,

Michèle
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry Bold 9900 shutting down randomly!

If a battery pull don't resolve the issue, I would suggest reloading the OS.


Ron
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

Blackberry Battery Saving Tips | Follow me on Twitter

New Contributor
Posts: 5
Registered: ‎05-21-2012
My Device: Bold 9900
My Carrier: MTC Lebanon

Re: Blackberry Bold 9900 shutting down randomly!

Do you mean reinstall the software bundle? I am currently on the 7.1 version...

Michèle
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry Bold 9900 shutting down randomly!

Yes
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

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New Contributor
Posts: 5
Registered: ‎05-21-2012
My Device: Bold 9900
My Carrier: MTC Lebanon

Re: Blackberry Bold 9900 shutting down randomly!

OK, Will try...
Txs!
New Contributor
Posts: 5
Registered: ‎05-21-2012
My Device: Bold 9900
My Carrier: MTC Lebanon

Re: Blackberry Bold 9900 shutting down randomly!

Hi!

 

I tried both solutions and it is still not fixed...

 

Do you think downgrading the software could resolve the issue?

 

It is a very annoying bug!!!!! Don't know what is happening with RIM...

 

any suggestion?

 

Michèle

New Contributor
Posts: 2
Registered: ‎09-21-2012
My Device: Bold 9900
My Carrier: Cell C

Re: Blackberry Bold 9900 shutting down randomly!

This is super annoying as this is a great phone. Mine did the same. I re-installed, wiped, installed again and few hundred other suggestions but still the same issue. Then I realised if the bluetooth or wifi is on the phone works fine. However this drains the battery faster. Please if anyone out there has a sollution, share it with us.

New Contributor
Posts: 8
Registered: ‎01-31-2012
My Device: Bold 9900
My Carrier: Taiwan Mobile

Re: Blackberry Bold 9900 shutting down randomly!

I have similar problem. My 9900 would power-off immediately when I turned off wifi. It is a very robust response. You turned off wifi, 9900 power off. It;'s just like pulling off the power-cord of a TV. So I have to keep the wiki "ON", but it drain the battery very fast..