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New Contributor
Posts: 2
Registered: ‎11-19-2013
My Device: Bold 9900
My Carrier: telekom / 1&1

Blackberry Bold 9900 stuck in Blackberry ID login Screen

I have recently changed my provider from German Telekom to 1&1, and in this process received a new SIM card.

After replacing the card a Blackberry ID screen pops up that I cannot bypass.

 

I do remember my password, I can also login to the blackberryid website successfully. After entering my login / password a little window appears saying "Please wait" and nothing ever after. I left it running over night, and it is still going this morning asking me to "Please wait".

 

Any idea what to do?  

 

 

Forums Veteran I
Posts: 2,000
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Blackberry Bold 9900 stuck in Blackberry ID login Screen

Hi LEFFpm

 

Standard procedure is Restart your device and/or battery pull-out.

 

Is still exist, try to Security Wipe. But make sure you have backup your data using BB Link to restore it once the problem has succesfully removed.

 

Regards.


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Self Support: Knowledge Base & Manuals

New Contributor
Posts: 2
Registered: ‎11-19-2013
My Device: Bold 9900
My Carrier: telekom / 1&1

Re: Blackberry Bold 9900 stuck in Blackberry ID login Screen

Restart and battery pull-out didn't help, I tried that before posting here. So guess I have to setup my phone afresh.... AGAIN. *rolleyes*

Anyway, thanks alot for your quick help. I had just hoped for a more convenient solution Smiley Sad