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New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Hi Guys,

I am having an issue of unable to select the check boxes on intellisync.

 

  •  When you attempt to select an option the setup window appears, selct the the required fields, finish but when you return to the setup field the check box is empty and if you try to check it again it takes you through the setup of the option again.

You have to hate it when you get all nice new work equipment and then you can't syncronise it all together.

I am running a

Toshiba Satellite Ultrabook

Win 7

MS Outlook 2010 (Kerio Outlook Connect)

BB Bold 9900

SW ver 7.0 2395 (v7.0.0.579,Platform 5.0.0.735)

 

I copied the below information from the log files:

 

Wed May 09 08:26:25 2012 -- Intellisync Log File --

08:26:25.298: Create empty table C:\Users\Chris\AppData\Roaming\RESEAR~1\BLACKB~2\\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 510
08:26:25.366: Empty table file C:\Users\Chris\AppData\Roaming\RESEAR~1\BLACKB~2\\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 529
08:26:25.376: Fetching implemented classes at .\iluptbl.cpp line 3408
08:26:26.633: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:26 2012: Error 0x83110005.-2096037883.0 at .\SyncConfigManager.cpp line 1140
08:26:26.847: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:27 2012: Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3821
08:26:28.438: Fetching implemented classes at .\iluptbl.cpp line 3408
08:26:39.532: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:40 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:26:40 2012: Error 119.119 at .\callback.cpp line 1152
08:26:56.490: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:57 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:26:57 2012: Error 119.119 at .\callback.cpp line 1152
08:27:05.354: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:27:06 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:27:06 2012: Error 119.119 at .\callback.cpp line 1152
08:27:30.535: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:27:31 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:27:31 2012: Error 119.119 at .\callback.cpp line 1152
08:30:41.206: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:41 2012: Error 0x83110005.-2096037883.0 at .\SyncConfigManager.cpp line 1140
08:30:41.614: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:41 2012: Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3821
08:30:42.232: Fetching implemented classes at .\iluptbl.cpp line 3408
08:30:53.483: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:54 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:30:54 2012: Error 119.119 at .\callback.cpp line 1152
08:31:01.681: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:31:02 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:31:02 2012: Error 119.119 at .\callback.cpp line 1152
08:45:02.556: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:02.822: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:03.655: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:13.864: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:15 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:15 2012: Error 119.119 at .\callback.cpp line 1152
08:45:27.950: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:29 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:29 2012: Error 119.119 at .\callback.cpp line 1152
08:45:36.996: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:38 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:38 2012: Error 119.119 at .\callback.cpp line 1152
08:47:42.459: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:42.717: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:43.547: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:51.910: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:47:53 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:47:53 2012: Error 119.119 at .\callback.cpp line 1152
08:48:03.960: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:48:04 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:48:04 2012: Error 119.119 at .\callback.cpp line 1152

 

Help please this is breaking my balls!

 

Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

We certainly don't need broken balls!

Is this a corporate device that is on a BES (BlackBerry Enterprise Server?)

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Hi John,

 No this is not on BES. I am the last remaining BB user in a world of IPhone 4s!! Trust me am I copping it!

Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

The one last holdout....don't worry, they will slowly return. Especially when they see BlackBerry 10 this fall!

What version of Desktop Manager are you using? Make sure you're using the latest version. Also, are you an administrator on this pc?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Hi John,

  The version of the software is 6.1 38 (what is currently available for download on the website). I am the administrator for this laptop.

 

Cheers

 

Chris

Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Is it a 64bit version of Windows 7? If so, you need to install a hotfix from Microsoft. Here's a link:

http://us.blackberry.com/apps-software/desktop/system_requirements.jsp

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Hi John,

Thanks for the link, unfortunately it pertains to XP 64 bit. I went through MS Win 7 software compatibility center and it states that the BB desktop manager software is compatible http://www.microsoft.com/windows/compatibility/windows-7/en-au/Details.aspx?type=Software&p=Blackber...

I will keep off fending off the Apple hoards!

 

Cheers

New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

Quick question is there a site that holds a copy of 6.0.1 as on my old (now dead) laptop it worked there?
Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

You're correct, I didn't read that closely enough.  That's for XP 64 bit.  Sorry.

 

I only have a couple more options that I can think of.  First, I would do a clean uninstall of the DM.  Here is a link with instructions for that:

 

http://www.blackberry.com/btsc/KB02206

 

Then reinstall using the instructions at the bottom of the article.  The only other option after that is to try the beta version of DM 7.  They addressed quite a few issues with organizer sync in the beta version.  You can sign up at www.blackberry.com/beta and download from there.  It's pretty stable in my experience so far.  Keep in mind, though, if you make a backup of your device using DM7 that backup will not restore using DM 6.x.x   They changed the backup format.  Not a big deal as long as you know ahead of time.  I speak from experience!

 

You can dowload earlier versions of DM at this link:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

John


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru II
Posts: 21,623
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Bold 9900 unable to configure Intelisync to sync with phone

When installing programs on Vista and W7 the "right click and run as administrator" instructions are important.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!