02-28-2014 08:19 AM
I've been having this issue for several weeks now, I've tried looking at forums but I've been unable to find a decent fix for the issue.
I can't scroll down or up using the trackpad. I did a self diagnositics test and the trackpad seems to be working fine. I can see the highlighted icons as I move the trackpad left, right, up and down, but as I move the cursor down, the screen doesn't seem to follow. I've tried doing a battery pull, increasing my trackpad sensitivity, factory reset but none of these work. If I try to manually move the menu down by using the touch screen, it works but is extremely laggy. I don't have many applications on there apart from the standard apps which came preinstalled, and I downloaded Facebook, twitter and natwest.
Phone: Blackberry Bold 9900
Software Version: 7.1.0 Bundle: 2061
Solved! Go to Solution.
03-02-2014 06:29 AM
After messing around for the whole day yesterday, I somehow managed to get it to work.
Here is what I did in case anyone else has the same problem.
I first did a factory reset, deleted all apps and settings. Then I connected the phone to my computer, installed the desktop program and installed the earliest version of the OS on my phone. This still didn't work, so I rebooted the phone in safe mode. The problem still wasn't resolved, so I gave up. After returning back to the phone after a few hours the problem seemed to have sorted itself out in safe mode. I've kept the phone on the earliest version to hopefully prevent the same situation from occuring again.