08-11-2012 09:00 AM
I had my blackberry on charge upstairs as it had been all night (the nightly charge is what I have done since I have had the phone since november 2011). I checked my messages and everything else at around 9 o'clock. I went upstairs to check on my phone again to see if I had any texts and find that the phone was blank when I touched the buttons. This had sometimes happened in the past; the phone wouldn't respond to the buttons being pressed so I would press a few repeatedly asand then it would eventually realise and everything would be normal. I then realised it looked as if it wasn't going to respond so I took it off the charger and took out the battery and then replaced it and then held down the power button. Still no response. I tried again and nothing happened. I then thought that perhaps the charger had not charged the phone so went to another plug and repeated the mentioned steps. Nothing. I thought I would then connect it to my laptop and see if I get a response from the blackberry as it would be connected by usb to the laptop. Still nothing. I;ve taken out my memory card and tried to restart it a couple of times but still nothing.
I desperately need some help as this phone is very important to me right now.
Any advice accepted.
08-11-2012 10:55 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!