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New Member
Posts: 1
Registered: ‎03-20-2013
My Device: Blackberry Bold 9900
My Carrier: Orange (EE)

Blackberry Bold 9900

The other night i put my blackberry bold 9900 on charge. As usual.

 

When i woke up in the morning it did not have any charge in it and it wasnt turning on, i then left it for a couple of days, kept trying to charge it but it wouldnt turn on. It just came up with a empty battery and a red cross going through it. I ordered a new batttery thinking that it would work, but its still the same. I dont know whats wrong with it.

 

Could you tell me if this is a normal fault with blackberry bold 9900? and what is wrong with it?

 

Thanks x

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Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9900

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note that "new" and "known good" are not necessarily the same thing...while rare, a "new" battery certainly can be defective.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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