03-20-2013 01:46 PM
The other night i put my blackberry bold 9900 on charge. As usual.
When i woke up in the morning it did not have any charge in it and it wasnt turning on, i then left it for a couple of days, kept trying to charge it but it wouldnt turn on. It just came up with a empty battery and a red cross going through it. I ordered a new batttery thinking that it would work, but its still the same. I dont know whats wrong with it.
Could you tell me if this is a normal fault with blackberry bold 9900? and what is wrong with it?
03-20-2013 02:34 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note that "new" and "known good" are not necessarily the same thing...while rare, a "new" battery certainly can be defective.
Good luck and let us know!