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New Contributor
Posts: 6
Registered: ‎02-27-2014
My Device: Bold 9900
My Carrier: Rogers
Accepted Solution

Blackberry Bold 9900

Hi I am having an issure with my bold it goes to error 507 this is my 2nd Bold in 1 year (and 10 days) to do this and my provider is telling me i am 10 days over the warranty date Smiley Sad it is frustrating I am using an old torch wihich I hate for 2 years now I love my Blackberry but thinking of swicthing providers and phones I also had a problem with my bold 9860 thats' why I upgraded to the 9900 any advice 

Contributor
Posts: 34
Registered: ‎02-23-2014
My Device: Bold 9900
My Carrier: AT&T

Re: Blackberry Bold 9900

I am also new to the world of Blackberry and Smartphones but since I am also having some issues, I have seen that error 507 that I, almost with 100 degrees of certainty, can tell you that that error means you lost your OS (Operating System)... then again, I could be totally wrong.

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=9423C6533B8A32B059D3ED6302E9F6FD?...

 

 

Nonetheless, I suggest you go to this page and follow the guide on how to install a fresh copy of your OS from scratch... it is very simple, even if overwhelming at the beginning, I have already done it twice and you have nothing to loose since your provider has already kicked you to the curve anyways.

 

 

http://forums.crackberry.com/blackberry-os-apps-f35/how-backup-restore-all-data-apps-upgrade-os-all-...

 

Go here to download your OS... make sure you download the one you need for your Country and Carrier

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

Good Luck.

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Blackberry Bold 9900

Is the Phone Asking you to reload Software ?

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 6
Registered: ‎02-27-2014
My Device: Bold 9900
My Carrier: Rogers

Re: Blackberry Bold 9900

if I turn it on with the battery it just says error 507 of I plug it in without the battery it comes up with a battery pic with a red X through it
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Blackberry Bold 9900

Do you have a Computer or Laptop ?

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 6
Registered: ‎02-27-2014
My Device: Bold 9900
My Carrier: Rogers

Re: Blackberry Bold 9900

computer

 

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Blackberry Bold 9900

Ok then download BlackBerry Desktop Manager on it and Connect your phone to the Computer with a USB Cable

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Blackberry Bold 9900

After connecting the Phone to the computer , Open BlackBerry Desktop Manager and it will ask you to update or Repair , Click on Update and wait until Updating completes

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 6
Registered: ‎02-27-2014
My Device: Bold 9900
My Carrier: Rogers

Re: Blackberry Bold 9900

should I have the battery in or out?

 

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Blackberry Bold 9900

U should be having the Battery in your Phone

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog