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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-26-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Blackberry Bold 9930 7.1 Bundle 2879 update stuck at Restoring data (SMS messages)

I am in the process of updating my Blackberry Device Software with the 7.1 Bundle 2879. The backup, install, and reboot stages have completed, but the restore process has been stuck on SMS Messages for over an hour. Unfortunately, the backup that did this morning apparently did not work, so obviously I would like not to lose the most recent information. Is there any way to access the backup that the software update created if I have to disconnect my phone and use the old backup?