01-25-2012 09:25 AM
I went to the Verizon store and it took 5 minutes for them to recognize the problem as a known issue and start processing the replacement. I agree though that they should expedite the shipping for free. If you don't pay extra, you get 5 day shipping.
01-25-2012 09:50 AM - edited 01-25-2012 10:00 AM
Thanks for posting this. I'm glad it worked for you. It's what they should do and, as far as I'm aware, what they have done for anyone who has this problem. But I also agree that they should provide expedited shipping without you having to pay extra.
01-25-2012 09:57 AM
02-03-2012 05:24 PM
This happened to me one month after I got the phone from Sprint in Miami. I have no warranty because I'm Trinidad. Now, today, the keypad stopped working...I'm tired of these problems with 9930!!
02-04-2012 11:14 PM
Any updates to this issue? It has happened twice now on my phone. Somehow played with it a bunch the first time and no clue how but all of a sudden it booted up and I was back in business. No such luck today. No matter what I try like I thought did the last time is it booting. I have multi batteries for it and I know they are charged up because I have a seperate charger now for them. So dissappointed because I really really like this smart phone other wise. Hopefully someone has discovered a work around or some magic combination of keys to press at the same time or some such? Anyone???
02-04-2012 11:29 PM
Have you updated the device OS to 7.1? Just curious to know if it's ever happened yet to phones with the latest software installed.
02-04-2012 11:30 PM
02-04-2012 11:37 PM
02-04-2012 11:54 PM
I recieved my 4th 9930 yesterday from Verizon(refurbished). Charged it and am waiting for it to show "Battery too low for radio use" to see if it bricks again. I would think that would be the first thing they test before sending back out to the public.....