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New Member
Posts: 2
Registered: ‎12-30-2012
My Device: bold 9930
My Carrier: verizon
Accepted Solution

Blackberry Bold 9930 Software issues

I recently did a software update on my phone and now I have lost access to most of my menu. I still can get to my email and I can receive phone calls but that's it.  I keep gettig the following errors: uncaught exception; Application Registry.wait for (0x5364ff2940fa3920) timeout  and uncaught exception: java.lang.NullPointer Exception.   Can anyone tell me how to fix this issue?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Bold 9930 Software issues

Smiley Sad

I am going to recommend another software reload.

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

 

Please backup your data first!

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 2
Registered: ‎12-30-2012
My Device: bold 9930
My Carrier: verizon

Re: Blackberry Bold 9930 Software issues

Thank you sooooo much.  I went to the verizon store and have been all over the internet with no answers.  This worked perfectly.  I'm back up and running.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Bold 9930 Software issues

wow ok!  I wonder if Verizon is hiring! Smiley Happy

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________