08-28-2013 08:24 PM
08-29-2013 02:31 PM
Hi and Welcome to the Community!
You have a lot of issues...starting with trying to use a BB model on a carrier that does not natively support that specific BB model number. Typically, carrier networks will not send Service Books to BB model numbers that they do not natively support, which could completely explain some (but not all) of your issues.
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
Further, since this is a used BB, you may have other challenges...refer:
If the seller did not properly conduct their required steps (and, from what you have reported, I would deduce that they indeed have NOT done so), then you will be unable to use this BB for full BB-proprietary services on any carrier. If the prior carrier did not release the BB PIN from their BIS system, then no other carrier can create a BIS account for the device and provide BIS services (notwithstanding the Service Book issue discussed above). Further, the prior carrier will normally only accept a release request from their actual account holder...which will not be you, and you might not even be able to fully determine what carrier is holding the BB PIN locked to their BIS system.
In addition, you have an IT Policy issue, which can only be alleviated by one method:
And you must be very careful when you do so...if, for example, you first take a full backup, and then restore fully that backup after you conduct the ResetToFactory, it will dutifully place the IT Policy back onto the device, and you will be right back where you started. Rather, if you do any backup/restore, you must do that selective, choosing only those databases that you absolutely require (e.g., Contacts, Calendar, Messages) and specifically avoid restoring any databases that have anything to do with IT Policy, Enterprise, etc.
So, all in all, you have many challenges with this new device...the "fixing" of which (if, indeed, it can be fixed) btw requires the use of a computer and cannot be conducted on merely the device itself.
Good luck and let us know!
09-08-2013 01:35 AM
09-08-2013 10:50 AM
Right now I'm working on trying to find out how to get the app world back on the phone
and have my BBM switched over.
That happens by, on the new device, logging into the exact same BBID that you previously used. After the ResetToFactory, you would have had to, as part of the initial setup process, associate the device to a BBID...and you needed to have used the exact already-existing one that you previously used, and shift it over to this device.
09-09-2013 01:45 AM
09-09-2013 10:50 AM
The prob with putting the name in is that I had 2 BBM display names and can't remember exactly how the last was written
You must...the device cannot overcome the human forgetting their critical information.
when I click "restore using email" it says "checking email status" for a very long time and nothing seems to change.
It could be the failed display name. It could be that the backup never worked correctly. It could be a number of things. Hopefully you backed up your BBM contacts in a different way...see the Backup link in my auto-sig on this post for information concerning how backup/restore for BBM contacts can function (pre BBM7...starting with BBM7, there is no backup/restore ability because the entire architecture changed).
As for the app world I downloaded from the link you posted (thank you because I couldn't find one before) and it said it was installed yet I don't see it.
OK...please verify that here:
If indeed the app is installed, then it's simply a matter of finding the icon. Please activate Show All so that you can see your hidden icons. Please check all homescreen folders and sub-folders. Please check if you have a custom theme running that may be hiding the icon.