07-03-2013 09:57 AM
I have a Blackberry Bold 9930 and yesterdasy I received a msg stating to upgrade to 7.x Blackberry software . I followed the prompts ( took a long time like 2 hours to download ) , and then proceeded . Big mistake as it cooked my phone . It seems that when you upgrade , the upgrade process goes thru but stops after the time zone restore process and reports an error 602 along with a reset button to reset back to your database . The reset button did not work and I rebooted the tel to restore the db . At thsi time it rebooted , started the process and again it failed after the msg stating time zones ( 100 % and Overall restore process 7 % ) . Time zones just about completed but then I got a msg stating err I belive 602 . Over all progress was around 5 to 10 percent . Now my phone is junk as it will not reboot . Verizon says that they have a lot of phones across the country but BlackBerry says it is a Verizon issue .. Anyone ever hear of this as I am now without a tel for 4 days while I get a replacement on Friday due to the Holiday ... I am not very happy as another issue I found - during the upgrade process it used the Cell network instead of my home wirelss to download the software and it really took about 2 to 3 hours , then another hour before it failed during the upgrade process . So approx . 3 to 4 hours playing with an upgrade yesterday .
Solved! Go to Solution.
07-03-2013 11:27 AM
Welcome to BlackBerry Support Forums
Sorry to hear about the issue you're having during Update !
But you can always use Desktop Software for the Update process, personally I never prefer doing an Update Over the Air. I think something gone wrong with the Update process and as a result you're having this error 602 .
Do you have a Backup of your device or using BlackBerry protect for backup ?
If you wish you can try a few method to recover your device from this error , all you need is a PC and an active Internet connection . But please note this method will delete user data within that device . Here is the Knowledge Base to follow :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Additional Information :
KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7
07-03-2013 03:31 PM
Right on the money !!!!
kb10144 worked I did have to upgrade my desktop version as it had a later version 18.104.22.168 . Outside of that it went exactly like the kb article which I am truly greatful !
Only challenge now is to get my contacts off of Verizon's cloud ( excell ) and figure out how to load the excel file in my phone thru desktop software .
Again I cannot thank you enough as my tel is up and working !!!! I had nothing on my tel yet as I did not wish to put email or anything else on it at this time so the reload was no issue at all !!!
I will def use the desktop software and make a back up as well as check here for update off my pc versus downloading to my phone directly off the wire or wireless ! went MUCHJ smoother as well .
07-03-2013 03:59 PM
I'm glad that you followed those Instructions and recovered your device itself
You can join in whenever you feel any issues with your device , after all is your own Community Forums sponsored by BlackBerry Itself !
Regarding your issues with Contacts off Verizon , I suggest you give a call to them , afterall that much they should help as you pay for those services .