Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
10-02-2008 08:09 AM
Solved! Go to Solution.
10-03-2008 01:06 PM
First, your phone has nothing to do with it --
BUT PocketMac does not fully work with the Bold at this time, so stop using it.
the problem here is the software -- Pocket Mac and Missing Sync are incompatible, and ruined your sync files.
Deleting Pocket mac alone was insufficient to fix your sync issues. The only thing you can do to fix your sync issues now is a wipe and resync.
First -- on your Mac, make sure everything related to Pocket Mac is gone -- and make sure that your calendars and contacts are all correct.
Next, reboot your mac.
Now, after your mbp reboots go into your iSync (found in your applications) and in the options do the RESET SYNC HISTORY -- you won't lose anything, but it will reset all your sync settings as if it was new.
WHile this is a pain, and will require you to re-install any 3rd party apps or settings you have changed on your blackberry (including email settings) you should WIPE YOUR DATA off of the Blackberry Bold. That's under options.
After your Bold has completely reset and you are ready to sync do not connect anything. Open your Missing Sync and make sure nothing is checked except calendar, tasks, and contacts. You can go back and do files and music later if you want.
Open the settings for each of these, and make sure you check "Desktop overwrites device on next sync only" for all three of them.
NOW connect and resync.
You might need to go through the resync process two times -- each time, make sure the "desktop overwrites" option is checked for that sync only. (it automatically resets to the default Synchronize if you go through the sync process).
You should find that your calendars, tasks, and contacts are all back now, and sync properly. I can attest to this from personal experience wiping and resyncing two of my employees Bolds during the past several weeks. In each case, the only thing that fixed it was the wipe data and resync option.
Sadly, RIM has never natively supported the Mac -- but I understand that they will finally be doing so in January 2009 with native mac sync software directly from RIM. It's about time, thought won't help you in this case without fiddling a bit.
10-04-2008 03:39 PM
my story is virtually the same. pocketmac cannot connect to my new curve. bought missing sync and it also will not connect with my curve.
I can't get the people at missing sync to respond. pocketmac has no support team.
I am also about to return the phone. MAC users are just out in the cold. supposedly RIM will have a MAC product next year. don't think I want to wait.
10-04-2008 06:08 PM
missing sync works....the advice here to have the mac free of pocketmac code and to use only the settings per ronannarbor post did it... alll contacts transferred and working well....
thanks to Ronannarbor!!!!!!
now, on to trying to get the modem feature to work on the mac
02-19-2009 10:00 AM