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New Contributor
Posts: 3
Registered: ‎09-30-2008
My Device: Not Specified
Accepted Solution

Blackberry Bold Contacts not Synching with Mac Book running Leopard

I have my blackberry bold for two weeks now.  Out of the box it synch without any problems using Missing Synch for Blackberry.  Since Missing Synch does not support mail synching (at this time) I decided to try the new version of PocketMac.  After synching with PocketMac, I noticed that some of my contacts were lost.  I uninstall PocketMac, went back to Missing Synch for Blackberry and the contacts on the BB was totally erased despite being in Address book and Entourage.  I am at my whits end since I have tried both Missing Synch and PocketMac and the Contacts are still showing up on my BB.  Help or I am about to return this phone.
Contributor
Posts: 55
Registered: ‎10-02-2008
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

First, your phone has nothing to do with it --

 

BUT PocketMac does not fully work with the Bold at this time, so stop using it.

 

the problem here is the software -- Pocket Mac and Missing Sync are incompatible, and ruined your sync files.

 

Deleting Pocket mac alone was insufficient to fix your sync issues. The only thing you can do to fix your sync issues now is a wipe and resync.

 

 First -- on your Mac, make sure everything related to Pocket Mac is gone -- and make sure that your calendars and contacts are all correct.

 

Next, reboot your mac.

 

Now, after your mbp reboots go into your iSync (found in your applications) and in the options do the RESET SYNC HISTORY -- you won't lose anything, but it will reset all your sync settings as if it was new.

 

WHile this is a pain, and will require you to re-install any 3rd party apps or settings you have changed on your blackberry (including email settings) you should WIPE YOUR DATA off of the Blackberry Bold. That's under options.

 

After your Bold has completely reset and you are ready to sync do not connect anything. Open your Missing Sync and make sure nothing is checked except calendar, tasks, and contacts. You can go back and do files and music later if you want.

 

Open the settings for each of these, and make sure you check "Desktop overwrites device on next sync only" for all three of them.

 

NOW connect and resync.

 

You might need to go through the resync process two times -- each time, make sure the "desktop overwrites" option is checked for that sync only. (it automatically resets to the default Synchronize if you go through the sync process).

 

You should find that your calendars, tasks, and contacts are all back now, and sync properly. I can attest to this from personal experience wiping and resyncing two of my employees Bolds during the past several weeks. In each case, the only thing that fixed it was the wipe data and resync option.

 

Sadly, RIM has never natively supported the Mac -- but I understand that they will finally be doing so in January 2009 with native mac sync software directly from RIM. It's about time, thought won't help you in this case without fiddling a bit. 

New Contributor
Posts: 3
Registered: ‎10-04-2008
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

my story is virtually the same.  pocketmac cannot connect to my new curve.  bought missing sync and it also will not connect with my curve. 

 

I can't get the people at missing sync to respond.  pocketmac has no support team.

 

I am also about to return the phone.  MAC users are just out in the cold.  supposedly RIM will have a MAC product next year.  don't think I want to wait.

 

 

New Contributor
Posts: 3
Registered: ‎10-04-2008
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

isync does not recognize the 8330 blackberry curve......
New Contributor
Posts: 3
Registered: ‎10-04-2008
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

ok, whew,   

missing sync works....the advice here to have the mac free of pocketmac code and to use only the settings per  ronannarbor post did it...  alll contacts transferred and working well....

 

thanks to Ronannarbor!!!!!!

 

now, on to trying to get the modem feature to work on the mac 

New Contributor
Posts: 2
Registered: ‎02-19-2009
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

Thank you for releasing me from the torment that is an un-syncable device. Now I am nervous of ever trying again but at least I have the address book in my contacts, everything else is a case of small inputs. Again thank you. I will think good thoughts of the people at RIM HQ in the hope that they take Apple Mac users more seriously.
Highlighted
New Contributor
Posts: 2
Registered: ‎02-19-2009
My Device: Not Specified

Re: Blackberry Bold Contacts not Synching with Mac Book running Leopard

As an addendum I am running Tiger, OSX 10.4.11