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09-01-2008 11:37 PM
Anyone know why a new Bold I received from Rogers cannot receive 2G or 3G data? According to Rogers all account info is activated and my issur not is a Tier 2 tech issue with networking and RIM. Any one else experiencing this?
Solved! Go to Solution.
09-02-2008 12:00 AM
Pulling the battery out of the device whilst it is turned ON and not connected via cable to anything. Very important its turned on.
Once it loads back up, ensure it says 3G in top right hand corner.
Then go to options > Advanced > Host routing table> Menu button and select Register now. This updates the info on the RIM relay.
09-02-2008 11:40 AM
Having the exact same problem. Rogers and RIM have confirmed that my plan is provisioned properly.
I have already:
-Pulled the battery
-Registered Host Routing Table (hundreds of times)
-Sent service books from BIS site
-Removed SIM card and put it back in
Rogers has escalated this issue to Tier 2 but I have absolutely no confidence in Rogers.
Anyone have any idea how this issue can be resolved?
I'm getting lower case 'edge' and no data services with 3G.
09-02-2008 04:19 PM
09-02-2008 04:28 PM
09-02-2008 04:30 PM
09-03-2008 11:49 AM
Just thought I'd let you know.
I asked the Blackberry Technical Rep to put a note on the account saying the device was defective, and then I called Blackberry Customer Care and asked them to ship me a new Bold with a return envolope for this one.
Now I'm just waiting for UPS to deliver my new Bold.