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Posts: 2
Registered: ‎12-15-2013
My Device: Bold
My Carrier: Verizon

Blackberry Bold---HELP Quickly PLEASE!

I was trying to add a new app and had to change my id password.  I did so but now for some reason I have been trying to get inot my phone and am on attempt number 10!  Is there a way to reset the tries on the password for the phone?

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold---HELP Quickly PLEASE!

Hello,

Exactly what credentials did you change?

If you changed the user-created device-lock password, then there is no hope...only the password you created will work, and when you fail 10 times, your BB will wipe clean, and there is no way to avoid that.

On the other hand, if you changed your BBID credentials, then there will be no wipe and there are alternative methods to regain access to your BBID.

So, depending on which credentials you changed, your resolution path will be different. Please clarify.

Thanks and let us know!


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