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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-06-2013
My Device: z10
My Carrier: bell

Blackberry Bold SMS auto reply

Hi All, 

I have an employee who is using a blackberry bold that was previously used by a former employee. When someone sends him an SMS text message (not BBM), the person who sent him the message receives a message automatically that says '<>holla back<>'. We cannot figure out how to get rid of this. Can anyone help us? Also, when he does send a message, it signs off his text messages with 'Benz'. 

There is nothing in the settings that we can find that will eliminate this, or can find it anywhere. Please help!

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Bold SMS auto reply

Hi Rollatron and welcome to the BlackBerry Support Community Forums!


When the employee received the BlackBerry smartphone, was a security wipe performed? Also, are they using the same SIM card and or plan, as the previous owner?






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