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New Contributor
Posts: 3
Registered: ‎01-07-2009
My Device: Not Specified
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Blackberry Bold and Outlook 2007 problems

I have just received a Blackberry Bold replacement handset from Orange, UK.  When I have tried to set up synchronizing, the option to link to Outlook is not there, there is Outlook Express but I use Outlook 2007.  Before the replacement was sent everything was okay and working.  Spoke to Orange ten times, they told me to completely uninstall Desktop Manager and then re install, I have done this but there is still same problem and no soultion was identified, they told me to contact Blackberry.

 

I wish to set up synchronizing with Outlook 2007, how do i do this, your help would be really useful, thanks.  I have Microsoft XP, Blackberry Desktop Manager 5.0 and Outlook 2007 as default email.

 

Thanks

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Blackberry Bold and Outlook 2007 problems

Take a look at this KB article to see if the solutions resolve the problem for you

http://www.blackberry.com/btsc/KB02362

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New Contributor
Posts: 3
Registered: ‎01-07-2009
My Device: Not Specified

Re: Blackberry Bold and Outlook 2007 problems

 

thanks for this reply, I followed the article and did not find any solution.  Then I recreated a new MAPI Profile and then tried setting it up, it started showing Microsoft Outlook and i choose this and then later changed profile back to the original which strangely started showing.

 

Everything is now running perfectly so thank you so much, you are a star, I tried Orange in the UK but they couldnt figure it out

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Blackberry Bold and Outlook 2007 problems

Glad to hear that it worked out!   Smiley Happy
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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.