02-11-2013 03:01 PM
Put my phone in my phone case today and went into work. It was fully charged at & am this morning. Took it out of the case to make a call on my way home at 12:00pm and it was totally blank. Will not turn on. Tried charging in the car on the way home and it didn't charge. Have it on the charger now in the house and still nothing. Can someone tell me what has caused this and how I can fix it.
02-11-2013 03:25 PM
Hi and Welcome to the Community!
Spontaneous battery discharge has been seen before...that doesn't answer "why", but "why" probably can never truly be known.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
02-11-2013 08:13 PM
Thank you so much. this solution has seemed to work. The phone is on and is charging as normal. I am letting it charge overnight and shall see how it is in the morning.
02-12-2013 09:10 AM