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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: Tour 9630
My Carrier: Bell Mobility

Blackberry Bold issue, can I get my phone replaced?

Hey guys, I have a little issue with my Bold 9900's alarm clock.

The sound stopped working a while ago, so the phone only vibrates.

Whilst every other kind of sound works, music, ringtones, etc.

This is very annoying to me and I need the alarm on my phone. I have a year long warranty on the phone and I have pretty much most of it left. Will it be possible to go to Rogers and get it replaced? (I got the phone from Rogers)

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Blackberry Bold issue, can I get my phone replaced?

You can take it in and they'll have a look at it.  If they can't fix it on the spot and you're within 7 days of purchase and/or 30 minutes of talk time, they'll replace it. If you're outside of those times, they'll send it away for repair and give you a loaner.


But before you do any of that, try a battery pull because that's been known to correct many issues. Remove your battery while your phone is powered on then replace it.



I hope that helps you.  Smiley Happy

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