11-23-2012 02:54 PM
After having my BB Bold for just under a year, it completely shut down yesterday on Thanksgiving. (5 days before warranty was up so at least thats nice... even though all I get in return is a refurbished phone that will probably die out in another 6 months...) I discovered this morning that I wasnt covered on the back end with BlackBerry protect.. even though I had signed up and set it update weekly.. I did the same on my LAST Bold and it worked just fine. Is there a reason why it didnt work this time? Is there a way to find out if its still on BB protect and its just not coming up or...?
I wanted to keep my last phone in case there was SOME way for me to get important memos and contacts off but the rep at the warranty office said I wasnt able to keep my phone. Why is this?
Is there a way to get my memos and contacts back?? They're extremely valuable for my business.
PS. I love the phone and am even more excited for the 10!
11-26-2012 07:23 PM
Hi and Welcome to the Community!
BB Protect alone is not, IMHO, an adequate backup strategy...it is a component, but not the entirety. If you look inside of BB Protect, you will find a list of things it can back up. But, if you check the full list of BB Databases, you will find much more:
Further, when you research more, you will discover that even the Desktop Software backup does not truly capture everything...it misses BBM Contacts! So, here is the backup process I always recommend:
With that, you have the best chance of recovering from any catastrophic failure. If you are synchronizing with a desktop PIM (e.g., Outlook), then you have that as an additional recovery source. Likewise if you are on BES.
But, now back to your situation. The ability to restore data is contingent on access to a source of data from which to conduct the restore. If you have no source(s), then you cannot restore. Fortunately, all of the above sources are FREE (for BB Protect, a proper BIS data plan is required). But, again, if you have no sources, then you've migrated from the latter to the former in this old saying:
Backups, quite simply, are not an optional activity. Further, verification of the success of any backup strategy is a critical step in using it...as you learned, if the configuration fails, you will not know it unless you actually check on it to be sure. And, like insurance, it must be put in place (and validated) before the need arises.