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New Contributor
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Blackberry Bold power or software problems?

Hi everyone..

My BB is a week old.

Today it started having serious problems...

During boot up it would stop loading and get stuck with a whitescreen.

İf I connect my charger/power supply, it would boot normally.

However, as soon as I take out the p.supply, the screen would fade out to white and it would stop woking.

What might be the problem? 

Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Blackberry Bold power or software problems?

  1. Navigate to http://na.blackberry.com/eng/support/downloads/download_sites.jsp and select the appropriate service provider's download page.
  2. Select the appropriate BlackBerry Device Software and save it to a computer.
  3. If BlackBerry Desktop Manager is open, close it.
  4. Install the BlackBerry Device Software. For instructions, see KB03621.
***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
New Contributor
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Re: Blackberry Bold power or software problems?

I did that.

Now it installed some updates and I think it wiped out some appz.

However, the problem persists... 

Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Blackberry Bold power or software problems?

Well that was quick, the OS normally takes over and hour to download.

 

When you get the last screen in app loader before you press finish, there is an option that says 'ADVANCE'. You need to press that and ensure that both checkboxes ARE TICKED.

 

That should take about 40 mins to complete.

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
New Contributor
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Re: Blackberry Bold power or software problems?

After a few attempts, I gave up and sent the device for service.

Let's see what happens...

Has anybody seen this behaviour before?

I'm in Turkey and my cell carrier does not seem to have the new OS download for the bold ln its site.

So, what I did was not an OS upgrade I guess...

 

I still do not know if this was something I could fix.

I hope it will be worthed to wait.