12-08-2008 11:52 AM
Please read this link
12-08-2008 12:06 PM
the roller ball will only go down not slide up ..any advice
press firmly on the trackball and roll in the direction it does NOT want to move.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
12-30-2008 06:28 PM
Try resetting the device taking out the battery for 30 seconds and installing it again.
Sometimes you need to try press down firmly few times.
01-11-2010 10:06 AM
Just to add to this for other people that I had a similar problem to this not that long ago and it kept happening.
I was about ready to throw my Bold out of a window into the path of a passing truck when I tried something I found on one of the many forums about blackberry trackballs.
Get a cotton bud and some alcohol cleaner (like you put on your hands in a hospital - make sure this is not a gel though)
Cover the cotton bud with a very small amount of the alcohol, lightly press the trackball down with the cotton bud and roll it around a few times.
Repeat this 3 or 4 times making sure you don't soak the trackball with the alcohol and then, using the dry end of the bud, move the trackball in every direction and press it in a few times while doing so.
Leave it 30 seconds and then try the trackball again.
I had tried everything else I could but this was the only thing that worked. I now clean the trackball every couple of weeks and I haven't had a problem since.