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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: BlackBerry Tour
My Carrier: MTS

Blackberry Bridge

I am having problems with the BlackBerry Bridge program on my Tour phone.  When I try to bridge my PlayBook to my phone, the bridge program keeps cutting out. This problem has been ongoing for over six months and just keeps getting worse over time.  Today I spent half an hour turning the bluetooth/bridge program off and on before finally just giving up.  The bridge program will come on, work for a couple minutes, then quit. I have to turn the bluetooth off and on again to try to get it to connect again.  Most times the bluetooth will connect but the bridge program won't start again for two or three tries.  Then it cuts out again after a couple minutes.  Or sometimes it will cause the phone to reboot. has anyone had any success fixing this problem?

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry Bridge

Hello moonlightecho, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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Highlighted
New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: BlackBerry Tour
My Carrier: MTS

Re: Blackberry Bridge

Thank you for the information. Tried reloading software, but it didn't fix the bridge problem. Plus it caused another problem. Now I can't sign in to change my email settings using the email wizard. It keeps coming up with the message blank user name.....enter a user name. I have typed in my user name but it won't recognize it.