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11-18-2012 02:35 PM
Can anyone help me.
i downloaded an application for my phone, and now its completley frozen.. i cant use any keys, nor my track pad.. it wont even recognize it on my computer... yet when the back light goes out and i press a button.. the screen lights back up, but i still cant use any buttons... i have tried taking my battery out loads of times, but it doesnt seem to work, i have even left the battery out for a couple of hours and that still hasnt worked...
what do i do? any ideas?
11-18-2012 02:57 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove this offending app.
Good luck and let us know!
11-18-2012 03:45 PM
Thanks for the reply..
but it doesnt seem to be working.. pretty sure im getting the right key, but which is the 'escape key'?
im trying everything i can but its really not working :/
11-18-2012 03:53 PM
As I say, it can take several tries to get it right...you may also have to deviate from the instructions provided in the KB a little bit...it can be very tricky, but it should work. If you cannot succeed, then given what you describe, you may well have no choice but to WIPE and reload your OS, which in your condition will also wipe out all of your data...hopefully you already have made good use of the various FREE backup methods that RIM provides...