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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎04-25-2013
My Device: Blackberry Curve 8520
My Carrier: Vodafone Malta

Blackberry Crashing

I have a Blackberry Curve 8520. Last summer, it used to switch on for days and it would not want to switch back on. All I used to get is a white screen, but some way or another the matter resolved itself – it used to do days without switching on. A couple of weeks later the phone screwed up again and it used to heat up and become too hot to hold and not hold any charge and the battery life was very short. I changed the battery and it started working again. Now, it has been going haywire. The screen randomly fades and dims – the colours get very pale. It is also very slow and it’s not like I have a lot of apps installed. It also crashes randomly and I will have to restart it. Sometimes the screen flashes like a strobe light and I get these lines all across the screen. Sometimes the screen smudges and all the colours mesh together. It is driving me up the wall. I have no idea what to do with it. At first the problems happened once a month but now the frequency of the problems has escalated to multiple times per day and it is unbearable and sometimes I cannot even use the phone.

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Crashing

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was. You may also simply need to start removing add-on/3rd party apps until you can boot up normal and the behavior does not happen.

 

But, if the behavior continues in Safe Mode, then you will need to consider more drastic remedies -- WIPE, OS reload, BBSAK Wipe/Reload, "Bare Bones" OS loading procedure, etc. Keep in mind that, if perhaps the problem is hardware, then no amount of OS/software solutions will be of any use. And, given how the situation is degrading, I do hope that you already are practicing good backup procedures...if you need them, you can find a link in my auto-sig on this post.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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