03-27-2012 10:02 AM
I am DESPERATE!!! My battery went lat this morning and when I got it on charge, it froze about two thirds of the way through the restart. It's been sitting there for 4 hours now, despite trying to remove the battery and start again several times. Please can someone tell me what to do!!
04-02-2012 01:40 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.