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New Contributor
Posts: 2
Registered: ‎03-25-2014
My Device: curve 8250
My Carrier: globe

Blackberry Curve 8250 stuck on security system check please help me.

my blackberry curve 8250 was stuck on security system check. and it does not go any further. even i pull the battery. and my second prob is that the desktop software was not connecting to my phone. please help me i dont know what to do,

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Blackberry Curve 8250 stuck on security system check please help me.

Hi....

 

Try to reload the OS in to the device ..  

Please update the result after applied..

Thanks
Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8250 stuck on security system check please help me.


dorcocy wrote:

my blackberry curve 8250 was stuck on security system check. and it does not go any further. even i pull the battery. and my second prob is that the desktop software was not connecting to my phone. please help me i dont know what to do,


Hi and Welcome to the Community!

Before taking the drastic method recommended above, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-25-2014
My Device: curve 8250
My Carrier: globe

Re: Blackberry Curve 8250 stuck on security system check please help me.

i try pulling the battery and connecting it to my computer but some error apearing. its not connecticng to the desktop software. and my device is stuck. is there other way i can recover my phone? thanks

 

Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8250 stuck on security system check please help me.

Well, I suppose you can try what I recommended? What you say here indicates that you've not done what I recommended above...

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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