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New Contributor
Posts: 2
Registered: ‎03-19-2013
My Device: Curve 8320
My Carrier: Meteor

Blackberry Curve 8320 - internet not working

erHi,

 

The internet has not worked for few months on my Blackberry Curve. I ahve tried removing the SIM card, rebooting etc but it hasnt worked. I  rang Meteor and they said everything was fine on their side so was nothing to do with them.

 

When im in a Wi-fi spot the apps on my phone work....the internet wont work.....and whennot in Wi-fi spot nothing workson the phone, i cant use the apps or connect to internet browser.

 

Any advice?

 

thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 8320 - internet not working

Hi d_murphy

 

Welcome to BlackBerry Support Forums

 

 

When you try to access Internet over you mobile network , are you getting any error message ? Those Data Plan are activated by our Carrier , are you sure that your Carrier has activated that in your account .

 

 

 

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New Contributor
Posts: 2
Registered: ‎03-19-2013
My Device: Curve 8320
My Carrier: Meteor

Re: Blackberry Curve 8320 - internet not working

[ Edited ]

Hi,

 

I have been able to get the internet previouslyt on my BB.

 

im getting a message - 'Unable to connect to the Internet, please try again later. If the problem persists please contact your service provider'. I have contacted the mobile phone company Meteor and they said everything is set up correctly at their side. Is this who you mean when you say carrier?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 8320 - internet not working

Hi d_murphy

 

The message Clearly indicate that your device is not provisioned with appropriate data plan , As I already mentioned your carrier had to provision those data plan which will push those service book in your device allowing you to enjoy those services , So please call or personally contact your carrier ( Meteor ) to know if your account is properly configured with BlackBerry Data Plan / BIS .

 

Here are few Knowledge Base which discuss this error :

  • KB11678 : Unable to browse to any websites on the BlackBerry smartphone
  • KB24505 : "Unable to connect to the Internet, please try again later" when attempting to browse on the BlackBerry smartphone
  • KB13585 : Unlocked BlackBerry Curve 8300 is unable to browse using BlackBerry Internet Service Browsing

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.