Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile
Accepted Solution

Blackberry Curve 8520 - UPDATE NOT WORKING!

Hi everyone!

 

I'm having some trouble with my 8520 Curve.

A couple of days ago it was working perfectly fine and then the screen went white. It wasn't dropped or anything, it was on charge. 

 

I've had a read around forums and found that battery could be a problem so I've purchased a new genuine C-S2 battery. The phone powered up and I came to a update screen thing with a square circle and triangle.

I've connected my phone to the pc and tried to update but I continuously fail when it comes to 'reconnecting to jvm'...

 

What do I do? Phone will not turn on and I can't access anything??

 

Help required ASAP! 

 

THANK YOU IN ADVANCE!! 

Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Any advice guys....?

 

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Hi and Welcome to the Community!

 

Try the various methods in these articles:

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Thanks for your help! 

it worked! Smiley Very Happy

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Yay! You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

bumped into another problem :/

 

my phone doesnt seem to stay on...

i have a constant battery drain.

ive used 2 batterys which are fully charged using another blackberry, as soon as i put it into mine, it drains the batterys immediately and shuts down. the phone overheats greatly too?

 

need help on this asap!

ive overcome one hurdle only to get stuck at another Smiley Sad

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens. If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then you may have some OS corruption...and a clean reload would be in order. If that becomes indicated and you need instructions, just ask and we'll provide such.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

trying the safe mode option but now the phone isn't turning on at all... :/

 

red light comes on for around 10 seconds and then black screen :/

 

even without escape key the phone refuses to turn on :/

 

im stuck Smiley Sad

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 18
Registered: ‎12-11-2012
My Device: Bla
My Carrier: T-Mobile

Re: Blackberry Curve 8520 - UPDATE NOT WORKING!

Going to try this now Smiley Sad 

 

Thank you so much for your help and I'll get in touch to let you know if i'm still stuck or if we've finally revived this blackberyy...

 

Fingers crossed Smiley Sad