10-09-2012 06:58 AM
So I have a Blackberry Curve 8520, Recently it has been fading into a white screen whether im listening to music, searching images, browsing the web, in a phone call etc. then it will not fully load up after I take the battery out and put it back in so I attach a charger which gets it to work every time.
I went into the Orange shop and asked what this may be, they said to do updates on the phone, which there are no updates to do. what is the latest update? any ideas of what can be wrong? or what to do?
10-09-2012 07:58 AM
Welcome to the Support Community Forums
If you are unable to find any update for your device you can always perform a reload of your device Software.Have a look :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
So please try it and see if that helps.Additional information :
KB30280 : BlackBerry smartphone displays a blank white or blackscreen.
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